ECOINSOFT SOLUTION CO., LTD ("we", "us", "our") operates the ECS Agent mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App.
1. Information We Collect
We may collect and process the following categories of information, depending on how you use the App and how it is configured by your organization:
- Account and identity information: such as your name, username, email, or agent ID provided by your organization for sign-in and account management.
- Call and usage information: such as call events (for example, incoming/outgoing call attempts), call status, call duration, and in-app actions needed to provide call features and support.
- Device and technical information: such as device model, operating system version, app version, language, time zone, IP address, and network information.
- Diagnostics: such as crash logs and performance data to help us troubleshoot and improve stability.
We do not intentionally collect sensitive personal information unless it is necessary to provide the App's functionality for your use case.
2. How We Use Information
We use information to:
- Provide, operate, and maintain the App and related services.
- Authenticate users and manage accounts.
- Enable calling and call-related features.
- Provide customer support and respond to requests.
- Monitor, debug, and improve the App's performance and security.
- Comply with legal obligations and enforce our terms.
3. Sharing and Disclosure
We may share information:
- With service providers who process data on our behalf (for example, hosting, analytics, crash reporting, and communications infrastructure) under appropriate confidentiality and security obligations.
- With your organization (for example, your employer or the entity that provisioned your account) for administration, compliance, and support.
- If required by law, legal process, or to protect rights, safety, and security.
We do not sell your personal information.
4. Data Retention
We retain information only as long as necessary to provide the App and for legitimate business purposes (such as security, support, and compliance), unless a longer retention period is required or permitted by law. Retention periods may also be determined by your organization's policies.
5. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.
6. Children's Privacy
The App is not directed to children under 13 (or the applicable age in your country), and we do not knowingly collect personal information from children.
7. International Transfers
Your information may be processed in countries other than your own. Where required, we take steps to provide appropriate safeguards for cross-border transfers.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or object to certain processing of your personal information. If your account is managed by an organization, you may need to contact your organization first.
9. Contact Us
If you have questions or requests about this Privacy Policy or our privacy practices, contact:
ECOINSOFT SOLUTION CO., LTD
Email: admin@ecoinsoft.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy and update the "Last updated" date above.